Return and Refund Policy

Effective Date: [December 10, 2024]

Introduction

Please note, at America’s Home Appliances ("we," "us," or "our"), we aim to provide a seamless and transparent experience for our customers. However, if any issues do arise, we will serve as a liaison between the customer and individual product Supplier. Each Supplier has their own return policies and methods.

If for any reason, there is an issue please contact our support email to initiate an investigation and to ensure immediate resolution. 

We will work with individual customers to provide a solution. 

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the America’s Home Appliances website located at www.americashomeappliances.com

1. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

• Email: www.support@americashomeappliances.com
• Address: 128 Sunset Blvd #1037, New Castle, DE 19720 United States

1. Return Eligibility

Customers in United States have the right to cancel their purchase if the product has not yet shipped and return the product within 5 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
• Original Packaging: The item must be in the original packaging, with all labels and tags attached.
• Proof of Purchase: A receipt or proof of purchase is required.

1. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact Customer Service:

• Email us at www.support@americashomeappliances.com or call within 2 business days of receiving your order.

• Provide your order number and a detailed reason for the return.

1. Return Authorization:

• After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

1. Package the Item Safely:

• Securely pack the item in its original packaging.

• Ensure all accessories, manuals, and free gifts are included.

1. Include Documentation:

• Include the return authorization form and any necessary supporting documents or images.

1. Attach Shipping Label:

• Download and print the return shipping label provided in our email.

• Affix the label to the outside of the package.

4.3 Shipping the Return

• Shipping Method:

• Use a trackable courier service.

• Return Window:

• Ship the item within 5 business days after receiving the return authorization.

1. Return Shipping Costs

• Customer Responsibility:

• Customers are responsible for return shipping costs unless the item is defective, damaged, or not as described.

• Company Responsibility:

• If the return is due to a defective product, damage during shipping, or an error on our part, America’s Home Appliances will cover the return shipping costs.

1. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Eligibility:

• Items must be unused, undamaged, and in original packaging.

• Return request must be made within 10 days of receipt.

• Refund:

• A refund will be issued to the original payment method, minus any applicable Supplier restocking fees. 

6.2 Defective or Damaged Goods

• Notification:

• Contact us within 48 hours of receiving the item.

• Documentation:

• Provide photos or videos of the defect or damage.

• Resolution:

• We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

• Notification:

• Inform us immediately upon receipt.

• Resolution:

• We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

• Notification:

• Contact us if your product does not arrive within the estimated delivery time.

• Resolution:

• We will initiate an investigation with the carrier.

• If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

• Before Shipment:

• You can cancel your order for a full refund if it has not yet been shipped.

• After Shipment:

• If the order has already been shipped, please follow the return procedure after receiving the product.

1. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or Personalized Products:

• Items made to your specifications or clearly personalized.

• Perishable Goods:

• Such as food, flowers, newspapers, or magazines.

• Intimate or Sanitary Goods:

• Including underwear, swimwear, and personal care items, unless unopened and unused.

• Gift Cards and Downloadable Software Products.

1. Refunds

8.1 Refund Conditions

• Approval:

• Refunds are issued after we receive and inspect the returned item.

• Notification:

• We will notify you via email regarding the approval or rejection of your refund.

• Condition:

• Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

• Method:

• Refunds will be processed to the original payment method used at the time of purchase.

• Time Frame:

• It may take up to 30 days for the refund to appear in your account, depending on your bank or credit card issuer and as dictated by the individual Supplier policy. 

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

• Condition Issues:

• Items not in original condition, damaged, or missing parts for reasons not due to our error.

• Late Returns:

• As dictated by the individual Supplier policy. 

1. Exchanges

• Eligibility:

• We replace items if they are defective, damaged, or incorrect. We will contact the individual Supplier on behave of the customer. 

• Process:

• To request an exchange, contact us at www.support@americashomeappliances.com.

• Shipping Costs:

• For defective or incorrect items, we cover the shipping costs.

• For exchanges due to change of mind, customers are responsible for shipping costs.

1. Return Address

• America's Home Appliances will contact the product Supplier on behave of the customer and promptly communicate the specific return address. 

1. Shipping Method and Costs

• America's Home Appliances will contact the product Supplier on behave of the customer and promptly communicate the specific return method and cost. 

1. Timelines

• Return Window:

• Returns must be reported and shipped within individual Supplier return policy window. 

• Return Processing:

• After receiving and inspecting the returned item, we will process the refund based on the Supplier policy. 

• Refund Period:

• After the refund is approved, the refund period will be communicated to the customer. Refund period is based on the individual Supplier policy. 

1. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

1. Questions and Support

For more information, please:

• Contact our Customer Service team:

• Email: www.support@americashomeappliances.com

Note: By making a purchase on our website, you agree to this Return and Refund Policy.

America's Home Appliances

128 Sunset Blvd #1037, 

New Castle, DE 19720

United States